First, please note that working on files stored on a network server, external hard drive, or USB flash drive device is not supported.If your Windows computer meets or exceeds the System Requirements, and you are running the most recent update available for your software, then these additional basic troubleshooting steps should be tested. You can also access the Program Updates page on the website at the appropriate link below for your version. Follow the instructions to download and install it. If you are not running the most recent update, then selecting this option under the Help menu will take you to the most recent update for your version.
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